Terms & Conditions
Last Updated: May 2026
The following clauses are drawn up according to industry practices. If there is any discrepancy between the Chinese and English versions, the Chinese version shall prevail.
1. Acceptance of Terms and Conditions
1.1 The legal document you are reading is an agreement between our company and you (referred to as "you", "your" or “user” in this article). The company is Sun Well Limited and is the owner of this website (referred to as "Sun Well", "the Company", “we” or "us" in this article).
Please read this agreement carefully.
1.2 Browsing, accessing or using this website, using any facilities or enjoying any service through this website, and conducting transactions on third-party platforms via redirection are deemed to be your agreement to all the following terms and conditions (herein referred to as the "agreement"). This agreement is signed between you and our company.
1.3 The Company reserves the right to change the following terms and conditions at any time without notice. In case of any dispute, the Company's decision will be final and conclusive. You are obliged to read these terms and conditions each time you browse the products. Changes to these terms and conditions will be announced online. If you do not wish to be bound by the new terms and conditions, you can terminate this agreement by notifying the Company in writing (you can email mob.hk@sunwellhk.com or sending a letter to the Company) but continue to enjoy the service or use the website will be deemed to continue to accept the new terms and conditions.
2. Accounts and Passwords
2.1 You may browse this website without registration. The purpose of registering or providing an email address is solely for subscribing to Sun Well's communications, promotional updates, or participating in activities.
2.2 How to register: To register, you need to provide us with your name, email address and possibly some other personal information. Please refer to our Privacy Policy for more details.
2.3 Password: You must keep your account password properly. If any authorized third party knows your password, makes unauthorized use of your e-mail address, or violates relevant security regulations, please notify the Company immediately if you know it. You agree that the disclosure of your username or password to any authorized person will act as your agent for enjoying the service, using the website and/or conducting transactions on third-party platforms via redirection.. Please note that you will be fully responsible for all actions caused by improper password storage.
3. User privacy
3.1 Sun Well is committed to protecting your personal privacy. The Company only uses the collected information for legal purposes. The Company’s privacy policy covers the use of any information provided by the user and the use of the company’s services, which means that you agree to the Company’s collection, storage and use of your information in accordance with the privacy policy and is bound by the privacy policy. Please refer to our Privacy Policy for more details. This Privacy Policy is incorporated into this agreement and is regarded as an integral part of this agreement.
3.2 The Company does not guarantee the confidentiality of any personal or other information and data transmitted through Sun Well (and accepts no responsibility for this). The company’s current practice is to take reasonable measures to maintain confidentiality.
4. User Management
The user agrees that all activities on this site follow Hong Kong laws, regulations and rules, and strictly abide by the following terms:
4.1 Do not use this site to engage in illegal activities,
4.2 Do not interfere with network services and abide by the relevant practices of network services,
4.3 Do not send or receive any threatening or severely offensive content with unhealthy, obscene or coercive symbols, send or receive content that is profane or defamatory to any individual, send or receive contempt of court or infringement of confidentiality, copyright, or personality rights, publication or privacy rights or any other third-party rights,
4.4 Do not publish comments, advertisements and meaningless texts that involve malicious competition. If the user has the above behavior, this site has the right to independently determine and make the suspension of the user's account and mask inappropriate remarks. If a user posts a remark that violates the law on this site, the system records of this site can be used as evidence that the user violates the law;
4.5 Send or receive any content that can cause technical harm (including computer viruses, logic bombs, Trojan horse programs, worms, harmful components, damaged data or other malicious software or harmful data).
5. Limitation of Liability
5.1 If the website system crashes or cannot be used normally due to accidents, third-party reasons, or reasons beyond the reasonable control of the Company, the Company will not be responsible for the failure of online transactions or the loss of relevant information, records, etc.
5.2 All product-related risks are the responsibility of the user, the factory or the manufacturer. As an information platform will not bear the liability of (including but not limited to) accidental casualties and losses caused by improper use of the product and product damage.
5.3 Website images, product information, and prices are for reference only. We will make every effort to ensure that the price, information and size of the goods listed on the online store are correct. Once errors or omissions occur, the Company will take reasonable measures to correct them as soon as possible. We reserve the right to change the price of the goods without prior notice. We can decide whether to accept all orders based on the inventory supply. If due to any unforeseen reasons, including computer system virus infection, defects, tampering, unauthorized interference, fraud, technical failure, human omission or any other reason beyond the control of Sun Well , Sun Well reserves absolute rights to take any feasible action including event or order cancellation. However, the Company does not promise that the service or website is free of any defects (and errors). If you find any errors or omissions, please inform us via email mob.hk@sunwellhk.com.
5.4 The Company does not promise that your enjoyment of the service or the use of the website will not be interfered with, nor does it promise that any information (or messages) transmitted through the service or website will be accurately, reliably and timely.
5.5 The Company does not promise that the service or website will not carry viruses or other content that may adversely affect any technology.
5.6 The Company reserves the right to change, revise, replace, suspend or delete information or offers on the website or as part of the service from time to time without prior notice. In order to repair, maintain or introduce new facilities or services, your use of the website and/or services may be restricted from time to time. The Company will resume the above use as soon as possible. The Company is not responsible for functions that rely on browsers or other third-party software (including but not limited to the RSS interface) to operate. For the avoidance of doubt, the company may withdraw any information or offers from the website or service at any time.
5.7 The third-party stores linked by the Company may host service providers operated by third party merchants. If you want to use, order or receive any services and/or products from any of them, please note that any personally identifiable information you provide, once transferred to the relevant merchant, is beyond our control and thus outside the scope of protection afforded by us.
5.8 The Company accepts no responsibility or liability in respect of import restriction of non-local orders. Responsibility or liability in respect of import restriction of non-local orders should be borne solely by the user. Sun Well reserves the right to claim any damages from import restriction orders.
6. Intellectual Property Rights
6.1 The user acknowledges that all the intellectual property rights of the software and technology used in the service are reserved by Sun Well or its legal owner, and the user shall not allow any direct or indirect behavior to damage the rights and interests of the legal owner. Users are not allowed to use or copy any trademarks related to the service in any way (without the prior written consent of Synergy).
6.2 The user hereby promises and agrees:
(a) Sun Well is the legal owner of the trademark and all its derivatives.
(b) Will not use the trademark and any derivatives or other similar names or trademarks.
(c) All rights, benefits and goodwill brought by trademarks, or any derivatives there of, belong exclusively to Synergy, and
(d) Will not register domain names similar to trademarks and any derivatives there of, or use any similar names including any visual or homophones or other derivative names.
6.3 Sun Well does not make a statement or guarantee that the use of its services by users will not constitute any infringement or abuse under the intellectual property law.
6.4 The user agrees to bear all risks arising from the use of this service. In spite of anything to the contrary, Sun Well does not make any guarantee that the service, software or any information on the Internet is free of any computer viruses, and Sun Well shall not bear any responsibilities or legal liabilities related to the above.
6.5 The user agrees to be bound by the license agreement related to computer software or technology. Sun Well may ask users to agree to and implement the service from time to time, otherwise, Sun Well has the right to stop or suspend the service on its own.
6.6 The user hereby grants Synergy, its related companies and Sun Well's agents and subcontractors, a permanent, irrevocable, global, non-exclusive, free, royalty-free, and then franchise and transfer Permission to use, process, display, reproduce, store, publish, disseminate, communicate, adapt, translate, modify, operate and/or use any part of the user content for any purpose in any other way.
7. Legal jurisdiction and application
7.1 These terms of use and any disputes or matters arising from or incidental to the use of its services and or this website shall be governed by the laws of the Hong Kong Special Administrative Region of the People's Republic of China, unless otherwise stated.
7.2 Force majeure: For the liability caused by the violation of the obligations stipulated in this agreement, if the Company’s inability to perform there levant obligations is caused by matters beyond the Company’s ability, including fire, rainstorm, flood, casualties, accidents, natural disasters, any laws, orders, declarations, regulations, requirements or regulations of the Hong Kong Special Administrative Region government or any of its agencies, strikes, labor disputes, labor shortages or shortages of skilled workers, shortages of products or raw materials or lack of supply, delays in transportation, or any other, the Company will not be responsible for reasons outside the reasonable control range (whether similar to the aforementioned reasons or not).
7.3 Severability: If any provision of these terms and conditions is ruled as illegal, invalid or unenforceable by a court having jurisdiction, those provisions will be deemed to have been divided, but the remaining provisions should still be effective.
8. Compensation
8.1 The user is responsible for any claims,lawsuits, or requests—including reasonable legal and accounting costs—thatarise from their use or alleged use of this website, its content, or anyviolation of this agreement. The user agrees to defend the Company, coverrelated expenses, and protect the Company from any resulting harm.
9. General
9.1 The Company reserves the right to deny users access to the Company's website or any part of it at its sole discretion without notice, and to refuse to provide the Company's services to any user who violates these terms and conditions.
9.2 Without our written consent, the user may not transferor otherwise deal with all or part of your rights and obligations stipulated in these terms and conditions.
9.3 Browsing and/or use of this website is governed by the laws of the Hong Kong Special Administrative Region; and for any disputes caused by your browsing and/or use of this website, the user agrees to be subject to the non-exclusive jurisdiction of Hong Kong Special Administrative Region.
10. Terms and Conditions of Promotional Code, Coupon Code and Coupon
10.1 The promotional codes, discount codes and coupons provided by the company are only applicable to one-time purchases through the Sun Well website and are subject to terms and conditions.
10.2 Promotional codes, discount codes, and coupons are non-refundable and cannot be exchanged for cash. Any unused amount within the specified period will be forfeited.
10.3 If the customer's order is cancelled for any reason or is eligible for are fund, the promotional code, coupon code or coupon used in the order will be invalid, and the company does not need to refund or make any compensation on it.
11. Mob.hk Membership Terms and Conditions
11.1 Mob.hk membership is non-transferable.
11.2 Mob.hk membership is intended for personal use and login only. Members are prohibited from publicly or commercially using Mob.hk member benefits.
11.3 To prevent abuse, once registered, Mob.hk membership cannot be used to change the delivery address. Before upgrading, please verify the address information in your current member account.
11.4 Sun Well reserves the right to modify, withdraw, and/or suspend any member benefits at any time without notice or reason.
11.5 Sun Well Price Guarantee Program is bound by the following terms and conditions:
(a) If false information is provided by the customer, involving fraudulent behavior or deliberate harm to the company’s interests, Sun Well reserves the right to cancel the application without further notice.
11.6 In case of misuse or abuse of Mob.hk membership, Sun Well reserves the right to cancel Mob.hk membership.
11.7 In case of any disputes, Sun Well reserves the right of final decision on all matters relating to this program and any relevant offers.
